Refund policy

VELAROC Return & Exchange Policy

At velaroc.com, we are committed to providing you with high-quality products and excellent customer service. However, we understand that sometimes a product may not meet your expectations or you may need to request an exchange. This Return & Exchange Policy explains the procedures we have put in place to make returns and exchanges as simple as possible.

For any questions or return requests, please contact us at contact@velaroc.com.

1. General Returns & Exchanges

  • If you are not completely satisfied with your purchase, you have 30 days from the date you receive your order to request a return or exchange. Unfortunately, requests made after this period cannot be accepted.

  • Returned or exchanged items must be in their original condition, unworn, unwashed, and with the original tags attached.

2. Return & Exchange Procedure

To initiate a return or exchange, please follow these steps:

  1. Contact us by email at contact@velaroc.com, providing your order number, the item(s) you wish to return or exchange, and the reason for your request.

  2. Our customer service team will review your request and provide you with the necessary return or exchange instructions, including the return address.

  3. Carefully package the item you wish to return, making sure to include the invoice or a document showing your order number.

  4. Ship the item to the address provided by our team. You are responsible for the return shipping costs, except in cases where the product is defective or the error was made by us.

  5. Once we receive the returned item, our team will inspect its condition. If the item meets our return requirements, we will process your refund or exchange.

3. Refunds

  • Refunds will be issued within 2 days of receiving the returned item. The refund will be made using the same payment method used for the original purchase.

  • Original shipping fees are non-refundable, except in cases involving a defective product or an error on our part.

4. Defective Products or Order Errors

If you receive a defective product or if we made an error with your order, please contact us immediately at contact@velaroc.com.

We will cover the return shipping costs and arrange a prompt refund or exchange.

5. Contact Us

If you have any questions or concerns regarding our Return & Exchange Policy, or if you need assistance with returning an item, please contact us at:

Email: contact@velaroc.com

Our customer service team is here to assist you.

At Velaroc, we strive to ensure your satisfaction at every stage of your shopping experience. Thank you for trusting our brand. We are committed to resolving any issues quickly and efficiently while providing you with products of exceptional quality.